Shipping, Cancellation, Refund & Replacement Policy

At AYURAM HERBAL, we are committed to providing a smooth and transparent shopping experience. Please read our Shipping, Cancellation, Refund & Replacement Policy carefully before placing an order.

1. Order Cancellation & Refunds

Once an order has been placed, it cannot be cancelled, modified, or refunded. All purchases made on the AYURAM website are considered final.

2. Shipping & Delivery

We strive to deliver your order within 7–14 business days, depending on your location and courier service availability. Delivery timelines are estimates and may vary due to operational factors.

3. Refused Deliveries

If a customer refuses to accept an order at the time of delivery, the order will not be eligible for cancellation or refund.

4. Damaged, Defective or Leaked Products

If you receive a damaged, defective, or leaked product, please contact us within 48 hours of delivery.

To process your claim, you must provide:

• A clear unboxing video showing the package being opened.
• Photos of the damaged product, if requested.
• Claims submitted without a valid unboxing video may not be accepted.

5. Product Satisfaction

AYURAM products are made using natural ingredients, and individual results may vary. Therefore, we do not offer refunds or returns based on personal preferences, expectations, or dissatisfaction with product performance.

6. Product Images

Product images displayed on our website are for illustrative purposes only. Actual packaging, labels, or product appearance may vary slightly due to manufacturing updates or batch changes.

7. Replacement Policy

Eligible claims for damaged, defective, or leaked products will be resolved through a replacement only. Refunds will not be issued in such cases.

8. Delivery Address

Customers are responsible for providing complete and accurate shipping information. AYURAM is not responsible for delivery failures caused by incorrect or incomplete addresses. Additional shipping charges may apply for re-dispatch of returned shipments.

9. Delivery Delays

While we make every effort to deliver orders on time, delays caused by weather conditions, courier disruptions, public holidays, strikes, natural disasters, or other unforeseen circumstances are beyond our control.

10. Claims & Customer Support

Any issue related to your order must be reported within 48 hours of delivery. Requests received after this period may not be eligible for replacement or customer support.

Last Updated: July 2026